Shipping policy
Shipping Policy
At Brileh, we know you are excited to receive your order, and we are excited to get it to you. We do our best to process and ship every order as quickly as possible.
Order Processing
Our team processes orders within 24β48 hours after your purchase is placed. During busy periods, public holidays, or sales events, processing times may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking details.
Delivery Times
Most orders are delivered within 7β14 business days after being placed.
Please note that delivery times may vary depending on your location, courier delays, customs processing, public holidays, or other factors outside of our control.
While delays are uncommon, they can happen during busy periods. We appreciate your patience and understanding if your order takes a little longer than expected.
Shipping Cost
We offer free delivery Australia-wide on all orders, unless stated otherwise at checkout.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to follow your order while it is in transit.
Please allow a short time for tracking information to update after your shipping confirmation email is sent.
Where Orders Are Shipped From
Brileh is an online store serving customers in Australia. Depending on product availability and stock levels, your order may be shipped from one of our local partners or directly from our overseas suppliers.
This means your tracking information may sometimes show an international origin, including China or another overseas location. Regardless of where your order is shipped from, we work with our suppliers to make sure your items are delivered to you as quickly and safely as possible.
Multiple Items in One Order
If you order multiple items, they may be shipped separately depending on stock availability and warehouse location. If this happens, you may receive more than one tracking number.
Incorrect Shipping Details
Please make sure your shipping address is correct before placing your order. If you notice an error after placing your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Lost or Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number and we will do our best to help you.
Please note that courier delays, customs delays, or incorrect shipping details may affect delivery times.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page or email us at:
Please include your order number so we can assist you faster.
Thank you for shopping with Brileh. We appreciate your support.