Terms of service
Terms of Service
Last Updated: June 27, 2026
Welcome to Brileh. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. About Brileh
Brileh is an online retail store offering apparel, accessories, and lifestyle products to customers worldwide.
Throughout these Terms, "we," "our," and "us" refer to Brileh, and "you" refers to the customer or website visitor.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our services and place orders.
3. Products
We make every effort to ensure our product descriptions, images, colours, specifications, and pricing are accurate.
However:
- Colours may appear differently depending on your screen or device.
- Product dimensions may vary slightly.
- Packaging may differ from images shown.
- Product availability may change without notice.
We reserve the right to discontinue or modify products at any time.
4. Pricing
All prices displayed on our website are subject to change without prior notice.
If a pricing error occurs, we reserve the right to cancel or refuse the affected order and issue a full refund where payment has already been made.
5. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to:
- refuse or cancel any order;
- limit quantities purchased;
- cancel duplicate or suspicious orders;
- refuse orders suspected of fraud or unauthorized activity.
If your order is cancelled after payment, a full refund will be issued.
6. Payment
Payment is required in full before your order is processed.
We accept the payment methods displayed at checkout.
Your payment information is processed securely through our payment providers. We do not store your full payment card details.
7. Shipping
Shipping times shown on our website are estimates only.
Actual delivery may vary due to:
- customs clearance;
- carrier delays;
- weather events;
- public holidays;
- peak shopping seasons;
- events outside our reasonable control.
We are not responsible for shipping delays once an order has been handed to the carrier.
8. Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, VAT, GST, brokerage fees, or similar charges imposed by their country unless otherwise stated at checkout.
Failure to pay these charges may result in delayed delivery, returned shipments, or disposal of the package by customs authorities.
9. Returns & Refunds
Returns are handled in accordance with our Returns & Refund Policy.
Customers must follow the return instructions provided by our support team before sending any item back.
Returns sent without authorization may not be accepted.
10. Order Cancellations
Orders may only be cancelled before processing begins.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
11. Intellectual Property
All website content, including but not limited to:
- logos;
- graphics;
- product images;
- text;
- videos;
- product descriptions;
- icons;
- website design;
is owned by or licensed to Brileh and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without our prior written permission.
12. Acceptable Use
You agree not to:
- violate any applicable law;
- interfere with website security;
- upload viruses or malicious code;
- scrape or copy website content;
- use automated tools to access the website without permission;
- misuse our services.
13. Accuracy of Information
We strive to keep our website accurate and up to date.
However, occasional errors relating to pricing, availability, descriptions, promotions, or images may occur.
We reserve the right to correct these errors without prior notice.
14. Third-Party Services
Our website may include links to third-party websites or services.
We are not responsible for their content, privacy practices, or terms of use.
15. Limitation of Liability
To the fullest extent permitted by applicable law, Brileh shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
Nothing in these Terms limits or excludes any rights that cannot legally be excluded under applicable consumer protection laws.
16. Indemnification
You agree to indemnify and hold Brileh harmless from any claims, liabilities, damages, losses, costs, or expenses arising from your breach of these Terms or misuse of our website.
17. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to:
- natural disasters;
- pandemics;
- war;
- strikes;
- government actions;
- customs delays;
- transportation disruptions;
- internet outages.
18. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how your personal information is collected, used, and protected.
19. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be published on this website.
Continued use of our website after changes are posted constitutes acceptance of the revised Terms.
20. International Customers
Brileh sells to customers in multiple countries.
Customers are responsible for ensuring that products ordered are lawful to import into their country.
We reserve the right to refuse or cancel orders where shipping restrictions or legal requirements prevent us from fulfilling an order.
21. Consumer Rights
Nothing in these Terms is intended to limit or exclude any mandatory rights or remedies available to consumers under applicable law.
Where local consumer protection laws provide additional rights, those rights will continue to apply.
22. Governing Law
These Terms are governed by the laws of Australia, except where mandatory consumer protection laws in your country of residence apply and cannot legally be excluded.
23. Contact Us
If you have any questions about these Terms of Service, please contact us:
Brileh
Email: support@brileh.com
We aim to respond to all enquiries as promptly as possible.